Team Manager - Call Center
Company: Sears Teleserv
Location: 3412 Demetropolis Road Mobile, AL 36693
Industry: Retail
Job Level: Mid Level
Company Overview: Sears Holdings Customer Support Call Centers is our national support operation that provides inbound and outbound sales and services to customers. The network manages more than 130 million customer calls, letters and e-mails each year. Our Call Centers offers employment opportunities that support a variety of our businesses, including appliance protection plan sales, Sears.com and Kmart.com customer support, product repair scheduling, new product delivery and appliance parts sales. By providing comprehensive system, product, and soft-skills training, customer contact agents are fully prepared to serve customers. Our call center leaders and professional support team members contribute to the success of our customer-focused organization through effective agent coaching and management, workforce planning, staffing and training, and results-oriented data-driven initiatives.
Overview of Job Description: The Call Center Team Manager builds customer loyalty by providing excellent customer service through the coaching and development of call center or web center customer service and sales agents. Responsibilities include coaching for improvement, monitoring and managing performance. Models attributes such as valuing diversity, communicating openly and frequently, demonstrating integrity, and change management.
Qualifications: Supervisory or demonstrated team leadership experience required. Call center and/or sales experience preferred. Leadership in an Internet Sales Channel is strongly preferred. Proficiency in office software required, MS Word/Excel preferred. Willingness to relocate for future promotional opportunities preferred.
Salary Range: $30K - $40K
How to Apply: For full consideration, visit our website a www.searsholdings.com/careers. Please respond to Req. 92142BR
Web Link to New Job for Application : www.searsholdings.com/careers