Team Manager - Call Center

Company: Sears Teleserv
Location: 3412 Demetropolis Road Mobile, AL 36693
Industry: Retail
Job Level: Mid Level

Company Overview: Sears Holdings Corporation (NASDAQ: SHLD) is the nation's fourth largest broadline retailer with over 4,000 full-line and specialty retail stores in the United States and Canada. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, consumer electronics and automotive repair and maintenance. Sears Holdings is the 2011 ENERGY STAR® Retail Partner of the Year.

Overview of Job Description: Builds customer loyalty by providing excellent customer service through the coaching and development of call center or web center customer service and sales agents. Responsibilities include coaching for improvement, monitoring and managing performance. Models attributes such as valuing diversity, communicating openly and frequently, demonstrating integrity, and change management.

Directly supervises a team of call center or web center agents in a sales and/or service environment. Provides and documents performance feedback through side-by-side coaching, performance reviews and goal setting, quality monitoring, and deficiency management. Supports and communicates business goals, quality standards, processes and procedures, and policies. Administers motivational programs that include incentives, contests, and team performance programs. Participates in the interviewing process and makes hiring recommendations. Appropriately addresses human resources issues, such as attendance and interpersonal conflicts in the workplace; consults Department Manager and/or HR for guidance as needed. May handle escalated customer issues.

Qualifications: Supervisory or demonstrated team leadership experience required. Call center and/or sales experience preferred. Proficiency in office software required, MS Word/Excel preferred. Willingness to relocate for future promotional opportunities preferred.

Salary Range: $30K - $40K
Job Posting Date: 04/18/2011
Application Deadline: 05/15/2011
How to Apply: www.searsholdings.com/careers

Req. 92142BR
Web Link to New Job for Application : www.searsholdings.com/careers

Property Manager

Property Manager
Company: MMi
Location: Mobile
Job Level: Entry

Overview of Job Description: Property Management Company is seeking to hire experienced Manager for Multifamily property, to effectively manage and coordinate persons, activities and available resources in order to accomplish community objectives. These objectives will include maximizing occupancy levels and community values.

Qualifications: A high school education or equivalent required. Position prefers at least 3 years experience in on-site property management; 1 year as Community Manager; must have background in supervision and successful track record of accomplishments. Word Processing, RealPage Leasing/One-Site Accounting System++ (Must be proficient with a calculator.) Great pay and benefits. Qualified applicants send resume.

Salary Range: Under $30K
Specify a Salary: DOE
Job Posting Date: 2-9-2011

How to Apply: email resume's to hrdirector@mmiprops.com